BOOKING POLICIES & TERMS
WHAT TO EXPECT WHEN MAKING A RESERVATION
We value your time and your trust in our care. To ensure each visit is smooth and stress-free, we’ve outlined our booking policies below. These guidelines help us maintain a balanced schedule, respect our therapists’ time, and provide high-quality, uninterrupted service to every guest.
Please review the following policies before booking your reservation. By scheduling with us, you acknowledge that you have read, understood, and agreed to all terms, both written and verbally conveyed. Thank you for your cooperation in helping us provide exceptional care to all.
How to book your appointment and what to expect when scheduling. >
​Understanding when and how booking fees apply. >
Guidelines for making changes to your appointment, late cancellation & no-show fees, and respecting our staff's schedule. >
Why staying home when sick protects you, our team, and our most vulnerable guests. >
When unexpected emergencies happen, here's what you need to know about rescheduling. >
Sharing your health information helps us provide appropriate, customized care. >
Electronic consent and health forms are require before your service begins. >
How late arrivals impact your reserved appointment time and whether fees apply. >
MAKING A RESERVATION
HOW TO BOOK
For convenience, we recommend using our online booking platform. The link is available in our website menu, footer, or by clicking here.
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If you prefer to text or call and leave a voice mail, feel free to do so. We will respond as soon as possible.
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For services requiring a booking fee, we will email an invoice. Please note that the requested appointment time will be held for one hour; prompt payment is appreciated.
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Important: Never send credit card information via email or text.
WHAT TO EXPECT
Once your appointment is scheduled:
1. You will receive an email confirmation and a link to complete any required intake forms.
- For Massage, Bodywork, and Spa Treatment services, forms are sent immediately after booking.
- For Facials and Waxing services, forms will be sent 48 hours before your appointment.
2. When booking online, any required booking fee will be processed automatically through our secure system. If you book by text or phone and a booking fee is required, you’ll receive an email with a secure payment link. Your requested appointment time will be held for one hour; prompt payment is appreciated.
- Important: Never send credit card information via text or email. Always use the secure payment link provided in the invoice request.
3. 48 hours before your appointment, you will receive a reminder by text and/or email if you have opted in for notifications.
If you have questions or need assistance, we’re happy to help – just sent a text, email, or give us a call and leave a voicemail.
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BOOKING FEES
BOOKING FEE POLICY
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All full-payment and partial-payment booking fees are non-refundable for any reason.
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Late cancellation or no-show fees still apply to appointments with prepaid booking fees.
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As a courtesy, if you cancel with sufficient notice, your payment may be credited to your account for up to two months from the original appointment date. After that time, the credit expires. This credit is not guaranteed and is subject to discretion.
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Please note: We do not track or send reminders regarding unused credits. It is the guest's responsibility to ensure credits are used before expiration. Expired credits cannot be extended or reissued.
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No-shows will result in forfeiture of the booking fee and payment of any remaining balance of the scheduled service(s) will be required. A new fee will be needed to rebook.
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Booking fees can be paid using a credit card, debit card, or gift certificate.
TO BOOK MASSAGE & BODYWORK SERVICES, BODY TREATMENTS, & MULTIPLE THERAPIST PACKAGES:
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A non-refundable booking fee equal to the total service cost is required at the time of booking.
TO BOOK FACIAL TREATMENTS & WAXING SERVICES:
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A valid credit card or gift card is required to hold your reservation.
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Some services may require a non-refundable booking fee; otherwise, your card will only be charged in the case of a late cancellation or no-show.
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You may choose your preferred payment method at checkout.
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RESCHEDULING, CANCELLATIONS, & NO-SHOWS
WHY THESE POLICIES MATTER
Your appointment time is reserved exclusively for you. When appointments are missed or canceled late, it prevents others from receiving care and results in lost income for our staff, as well as the cost of products that may have already been opened, prepared, or purchased in advance for your specific service. Before booking, please be sure that your schedule is clear and only cancel or reschedule if truly necessary. Your consideration is sincerely appreciated.
ADVANCE NOTICE REQUIRED FOR CHANGES
If changes to your reservation are unavoidable, we kindly ask for at least 24 hours’ notice to change, reschedule, or cancel the appointment. For bookings that include multiple services, please allow 48 hours’ notice.
We understand that life happens. At our discretion, the clinic may offer a one-time fee waiver for unexpected situations.
HOW TO CHANGE YOUR RESERVATION
You may update your reservation by:
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Using the link in your confirmation or reminder messages
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Logging in to your online account
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Sending a text or email
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Calling and leaving a voicemail
SERVICE MODIFICATIONS UPON ARRIVAL
If you would like to make changes to your scheduled services at the time of your appointment:
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Substitutions of equal value or upgrades to a higher value may be allowed if time permits. Any upgrades must be paid for at the time of service.
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Refunds, credits, or discounts will not be given for downgrades or changes to lower-value services without at least 48 hours’ notice.
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If you booked multiple services and choose to skip one or more, no discounts, refunds, or credits will be issued for unused services.
For more details on our Service Modifications policy, please refer to our Clinic Policies by clicking here.
APPOINTMENT REMINDERS
We provide complimentary reminders 48 hours before your appointment by text and email. However, you are responsible for your appointment time even if you do not receive a reminder. Please make sure that you have opted-in for reminders and that your contact information is up to date.
FEES FOR LATE CANCELLATIONS & NO-SHOWS
Less than 24 hours’ notice: 50% of the scheduled service cost
2 hours’ or less notice: 100% of the scheduled service cost
No-Show: 100% of the scheduled service cost
HOW TO PAY FEES
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Fees will be automatically charged to the card or gift certificate on file.
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If no payment method is available or the gift certificate has insufficient funds, an invoice will be emailed and is due upon receipt. It must be paid before future appointments can be scheduled.
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Note: This invoice is not a payment for future services. It is payment for the missed appointment only.
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GRACE PERIOD FOR LATE CANCELLATIONS
If you cancel or reschedule within 30 minutes of the 24-hour deadline, we may waive the fee as a one-time courtesy. This grace period is not guaranteed and is subject to discretion.
HABITUAL LATE CANCELLATIONS & NO-SHOWS
While we aim to be understanding and flexible, protecting the time and resources of our staff and other guests is essential to the care we provide.
A guest may be considered habitual if they have two or more late cancellations or no-shows within a 6-month period. However, we will always consider context, (such as illness, emergencies, first-time misunderstandings), and will communicate with you before any changes to booking privileges are made.
If a pattern is identified the following actions may be taken:
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Non-refundable prepayment will be required for future bookings and will not be eligible for credit if missed.
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Prebooking privileges may be suspended, and you may be asked to contact us on the day you are available to check for same-day openings.
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Frequent no-shows may result in dismissal from our client list.
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Guests who demonstrate consistent attendance for a period of three months may have their prebooking privileges reinstated, at our discretion.
FAQS
What if I forget my appointment?
Forgetting an appointment is considered a no-show and applicable fees will apply. To help you avoid this, be sure your contact details are up to date so you receive reminders.
Can I send someone else in my place?
Yes, but please notify us in advance. The new guest will need to complete all required intake forms before the appointment.
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ILLNESS
WE CANNOT PROVIDE SERVICES IF YOU ARE SICK
If you are currently experiencing or have been exposed to any illness, (e.g., Covid-19, Influenza, Pneumonia, Bronchitis, Head Cold, Stomach Virus, any other communicable illness or infection), please reschedule your appointment immediately.
Symptoms may feel mild or allergy-like, but please be kind and err on the side of caution. While vaccination or recovery from a previous illness may reduce symptoms, you could still be contagious to others.
You may still be contagious even after symptoms improve. If you’ve had a fever, please do not return until you have been fever-free for at least 48 hours without medication.
WHY THIS IS IMPORTANT
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Exposure to illness affects not only our staff, but also our immune-compromised guests and our family members.
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Receiving a service while sick may also worsen your symptoms and prolong your recovery.
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Exposing staff to illness puts their health at risk and may also result in lost income, even from a “mild” case of sickness.
RESCHEDULING DUE TO ILLNESS
We kindly ask that you notify us as soon as you begin experiencing symptoms of any illness, rather than waiting until just before your appointment. We understand that symptoms can come on suddenly, and we’re always happy to accommodate when that happens. However waiting to cancel until just before your scheduled appointment prevents us from offering the spot to someone else and creates a hardship for our small business. Early notice helps us open that time to other guests who may be waiting.
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There are no late cancellation fees for illness. A prepaid booking fee or deposit may be credited to your account (at our discretion) for up to 2 months from the date of the original scheduled appointment.
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If you arrive sick, your appointment will be cancelled, and you will be responsible for paying the total amount of the service charge. Any prepaid booking fee or deposit will not be eligible for account credit.
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No-shows will be charged in full with no booking fee credit.
As we have always been, we are committed to providing a clean and relaxing environment for your treatments that minimizes the risk of disease transmission as much as possible. If you have questions or concerns regarding our infection control protocols, please feel free to ask. We truly appreciate your efforts to help keep our space as safe and healthy as possible for all.
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EMERGENCIES
If you have an emergency, please notify us as soon as possible. You may text or call and leave a voicemail at 501.350.0488, 24 hours a day/7 days a week.
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There are no fees for emergencies such as accidents, hazardous weather, or family crises.
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However, while we understand that life can be unpredictable, situations like forgotten appointments, work obligations, personal travel, or lack of childcare are not considered emergency exceptions. These types of scheduling conflicts can significantly impact our small business and normal cancellation policies apply. We truly appreciate your support in checking your calendar carefully before booking to help us serve everyone fairly and consistently.
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If your appointment is affected by an emergency closure of the facility (due to things such as severe hazardous weather, power outages, etc.), we will notify you as soon as possible and work to reschedule your session at the next available time. Click here to visit our Clinic Policies page for more details.
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HEALTH & WELLNESS DISCLOSURE
To determine the appropriateness and enhance the effectiveness of our treatments, please inform us of any health concerns, allergies, or injuries at the time of booking as well as any changes prior to your service. This allows us to tailor your experience accordingly.
If you are under the ongoing care of a physician, you should discuss your treatment plan with him or her before proceeding with booking your reservation.
MEDICINAL OR COSMETIC INJECTIONS
If you have had, or will have, any kind of injection (a vaccination, steroid injection, allergy shot, Botox, etc.) within 72 hours prior to your appointment time, please notify us. We may need to modify or reschedule your session to ensure your comfort and safety, allowing time for the medication to distribute correctly.
If you’re not feeling well after a vaccination, you’re welcome to reschedule with no fee. It’s important that your body have the time it needs to process the changes and to rest.
PREGNANCY
If you are pregnant, trying to conceive, or lactating/breastfeeding, please let us know when booking as some products or techniques may need to be modified.
Please note, if you are pregnant and are seeking massage services:
We provide short relaxation massage sessions for non-high risk, uncomplicated pregnancies. For therapeutic prenatal or postnatal massage, we recommend seeking care from a provider with specialized training in Pregnancy Massage.
SPECIAL ACCOMODATIONS
If you have specific accessibility needs or comfort concerns, please let us know ahead of time. We’re happy to accommodate wherever possible.
PRODUCT SENSITIVITIES
We proudly use professional-grade treatment products and tools. If you have sensitive skin, allergies, or ingredient concerns, please notify us before your visit so we can customize your service or arrange for a patch test if needed.
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REQUIRED INTAKE FORMS
HEALTH INTAKE & CONSENT FORMS
Before your visit, we’ll send electronic forms to gather information about your health and preferences. These are required to provide safe, customized care.
If you do not receive your form(s) via email and you cannot find them in your account, please contact us so we can get them to you as soon as possible.
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Forms are emailed after you have booked a reservation.
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You can also find pending forms in your client portal. Click here for helpful information on how to access and submit your pending forms.
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Each service type (e.g., massage, facial, waxing) has its own form.
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The user experience is best on a laptop or desktop computer, but the forms also work on cell phones.
SUBMIT FORMS IN ADVANCE
Please fill out and submit all required forms as close 48 hours prior to your appointment as possible. Submitting the forms early allows the therapist to have a better idea of how best to prepare for your session, e.g. specific products or techniques that might be beneficial to you. It also allows for briefer consultations and longer hands-on time.
If forms are incomplete upon arrival:
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The hands-on portion of the treatment will be shortened to accommodate for filling out the form.
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If the service cannot be short (e.g., waxing), a $25 Late Paperwork Fee will apply for the extra time required to fill out the form.
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If your responses indicate the service is contraindicated and no substitute is possible, the appointment will be cancelled and full payment will be required.
PRE- & POST-TREATMENT GUIDELINES
It is important that you understand the potential benefits and possible side effects of any treatment you receive. We have prepared detailed information for each service and its benefits, considerations, contraindications, and pre- and post-recommendations and guidelines. These should be carefully read, reviewed, and followed every time you book an appointment. Please carefully review all applicable documents by clicking here and let your therapist know if you have any questions or concerns.
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LATE ARRIVAL
We understand that delays happen, but to stay on schedule for all guests:
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Appointments cannot be extended beyond your reserved time.
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If you arrive late, your treatment will be shortened with full payment still required.
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If the service cannot be shortened (e.g., waxing), a Late Arrival Fee of up to $25 may apply.
Thank you for helping us respect the time of our team and fellow guests.
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CHANGES TO THESE POLICIES
We reserve the right to modify, suspend, or discontinue any aspect of our Booking Policies and Terms at any time without prior notice. Your booking a reservation after changes are posted constitutes your acceptance of the updated Policies and Terms. Please check this page periodically for updates.
LET US KNOW
We aim to provide exceptional service, and we’d love to hear how your reservation experience went. Please consider sending us a quick text message at 501.350.0488.
If you have any questions regarding these Booking Policies, please feel free to contact us.